Deliveries and returns
The Glass Studio delivers to the UK. Some shipping methods have been impacted by COVID-19 and orders could take longer than expected at times.
Standard shipping is between 7 and 14 days starting at £6 to a maximum of £15 in the UK. Please note that some pieces are made to order and will take longer, these details are listed on the product pages.
We are sure you will be happy with your order. If you are not for any reason, we offer a full refund, exchange or replacement if the order is returned to us within 28 working days.
Items must be returned in the condition they were received in, unused and in original packaging. In the unlikely event that your piece is faulty, The Glass Studio will arrange shipping or offer a replacement. You will be responsible for covering the costs of returns that are not related to faults. The studio reserves the right to refuse a refund if items are non-saleable.
ERRORS OR ORDER CHANGES
If any errors have occurred at the time of ordering please contact firstname.lastname@example.org or 07515 728 120. Please note that bespoke orders cannot be altered.